Last Updated on Aug 17, 2022 by Aradhana Gotur
National Pension Scheme (NPS) is a retirement-focused scheme offered by the government to employees across sectors in India. In case you have any queries or grievances relating to NPS, you can get them resolved in various ways. This includes NPS customer care. Read on to find NPS helpline numbers, branch office addresses, and escalation levels in this article.
Table of Contents
NPS customer care
In case of grievances related to your NPS account, you can contact NPS Customer Care via NSDL CRA at (022) 2499 3499. Alternatively, you can register your grievance online with NPS’ Central Recordkeeping Agencies (CRAs). There are two CRAs:
NPS address
NSDL e-Governance Infrastructure Limited,
1st Floor,
Times Tower,
Kamala Mills Compound,
Senapati Bapat Marg,
Lower Parel, Mumbai – 400 013
Fax (022) 2495 2594/ 2499 4974
NPS escalation
Escalation levels for NPS
If you are not happy with the resolution by NSDL or Karvy, you can file a complaint with Pension Funds Development and Regulatory Authority (PFRDA). Note that there are escalation levels for multiple purposes as detailed below:
Escalation Levels for NPS grievances
Escalation Level I
Mr Chandrashekhar Warange,
Grievance Redressal Officer (GRO)
Telephone No: 022 24993499
Email ID: gro@nsdl.co.in
Escalation Level II
Mr Mandar Karlekar,
Chief Grievance Redressal Officer (CGRO)
Fax No.: 022 24952594
Email ID: cgro@nsdl.co.in
Escalation levels for NPS exits
Escalation Level I
Ms Manjiri S. Salvi
Telephone No.: 022 24994274
Email ID: npsclaimassist@nsdl.co.in
Escalation Level II
Mr Dinesh Dalvi
Email ID: dinesh.dalvi@nsdl.co.in
NSDL branch offices
- Kolkata branch office address: 5th Floor, The Millenium, Flat No. 5W, 235/2A, Acharya Jagdish Chandra Bose Road, Kolkata – 700 020 Telephone – (033) 2281 4461 / 2290 1396, Fax – (033) 2289 1945
- Chennai branch office address: 6A, 6th Floor, Kences Towers, #1 Ramkrishna Street, North Usman Road, T. Nagar, Chennai – 600 017 Telephone – (044) 2814 3917/18, Fax – (044) 2814 4593
- New Delhi branch office address: 409/410, Ashoka Estate Building, 4th floor, Barakhamba Road, Connaught Place, New Delhi – 110 001, Telephone – (011) 23705418 / 2335 3817, Fax – (011) 2335 3756
- Ahmadabad branch office address: Unit No. 407, 4th floor, 3rd Eye One Commercial Complex Co-op. Soc. Ltd., Above Vijay Sales Stores C. G. Road, Near Panchvati Circle, Ahmedabad – 380 006. Telephone – (079) 2646 1376, Fax – (079) 2646 1375
What is National Pension Scheme (NPS)?
Similar to EPS, the NPS is also a retirement-benefit scheme. It is regulated by PFRDA. Also known as the National Pension System, NPS is offered to employees of the public, private, and unorganised sectors. However, this excludes those working in the Armed Forces.
How does NPS work?
NPS requires a subscriber to make a minimum contribution of Rs. 6,000 in a financial year. This can be made either as a lump sum or monthly instalments, the minimum amount being Rs. 500. Such contributions are invested into market-linked instruments like debt and equity. Naturally, the returns on an NPS account depend on how these investments perform. Currently, NPS offers an interest rate of 8-10% on contributions.
Who is eligible to open an NPS account?
To open an NPS account, you should be an Indian citizen aged between 18 yrs and 60 yrs. You can be employed in public, private or organised sectors in India.
Withdrawal of NPS
The National Pension Scheme matures when you turn 60 and can be extended by 10 more years. Still, you can make a partial withdrawal of up to 25% of the total contribution after 3 yrs of opening the account under specific situations. These include purchasing a home, funding a child’s education, and meeting the treatment expenses of critical illnesses.
FAQs
Where can you register a grievance/complaint against NPS?
You have the following options:
1. Web-based interface: Click on “Log Your Grievance / Enquiry” under the “Subscriber’s Corner” section of NSDL e-Gov to file your grievance/query. You do not need the Permanent Retirement Account Number (PRAN) details to log your query through this platform. A token number will be displayed on the screen upon the successful registration of your query.
2. Call Centre/ Interactive Voice Response System (IVR): You can contact the Protean-CRA call centre on the NPS toll free number. You will need to authenticate yourself through the use of the T-pin allotted to raise the query. On successful registration, you will be assigned a token number by the Customer Care representative.
3. Physical forms: You can also submit your grievance offline by submitting a prescribed format at the associated nodal office. Through this route, you have to mention the PRAN for authentication purposes. On submission, you will get an acknowledgement receipt. Additionally, Protean-CRA will email you a token number if you have mentioned the email. If not, it will be emailed to the nodal office.
4. Through the associated nodal office: You can also get in touch with the nodal office to raise a grievance on your behalf. Write to Grievance Redressal Cell, PFRDA, B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 (Email: grc@pfrda.org.in).
How can I check the status of my grievance?
When you register a grievance on the CRA website, you will be assigned a unique token number. You can use it to track the status of your grievances either via the call centre or the CRA website. Click “Log Your Grievance / Enquiry” under the “Subscriber’s Corner” section to check the status.
How to contact the NPS nodal office?
You can get in touch with the nodal office by writing to:
Grievance Redressal Cell, PFRDA, B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 (Email: grc@pfrda.org.in).
What types of grievances can I approach the nodal office directly?
1. Re-issue of PRAN Card
2. Non-receipt of PRAN Card
3. Re-issue of I-PIN/ T-PIN
4. Pending requests related to modifying Subscriber personal details, employment details, nomination details, and PAN details
5. Delays in processing requests for Shifting of Subscriber (Form ISS-1)
6. Nodal office’s delay in uploading the contribution
7. Nodal office’s failure in uploading the contribution
8. Non-receipt of Transaction Statement
9. Pending withdrawal requests
Whom can I approach in case of non-resolution of grievance by the concerned entities?
In case you are dissatisfied with the resolution of your grievances, you can write to Grievance Redressal Cell (GRC), PFRDA –
Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS toll-free number (Information desk at PFRDA): 1800 110 708
