Hinduja Global Solutions Ltd

Hinduja Global Solutions (HGS or the Company) continues to invest in AI-led technology services as it focuses on transforming customer experiences (CX) for its clients and their customers as they navigate today's increasingly digitized world. Building on its legacy of making clients more competitive, HGS today serves as the preferred CX and business process transformation partner for some of the world's largest brands. The company's innovative service offerings help accelerate AI adoption and create a business impact with tailored, secure, and responsible solutions. These include HGS Agent X - a suite of first-of-its-kind holistic contact center accelerators that incorporate Agentic AI for intelligent experience management, HGS AI Ignite - a comprehensive service offering of enterprise AI models like Intelligent Document Processing, Conversational Commerce solutions and Gen AI, etc., and HGS CyberSecurity Solutions. The multiple award-winning HGS Agent X suite is being deployed internally and licensed externally to clients. Since its launch in late 2022, the solutions suite has revolutionized productivity, sales, and bottom-line results for over 1,300+ agents across diverse industries worldwide, ensuring instant return on investment (ROI). With HGS Agent X, organizations are seeing an average increase of 15-20% in sales conversion rates and up to a 20% decrease in frontline support costs. HGS is also evolving into an employer of choice for roles critical to transformation - digital professionals, data analysts, automation and AI experts. HGS continues to expand its operations to meet the client demand for tech-led services, reinforcing our commitment to helping businesses reduce costs, increase customer satisfaction and unlock new growth opportunities through best-in-class service delivery. The company offers CX/ Digital services from 33 locations across 10 countries globally. The company recently unveiled its cutting-edge CX hub in Cape Town, South Africa at an exclusive launch event on March 27, 2025. This milestone event highlighted HGS' capabilities in reshaping customer experience through digital innovation, impact sourcing, and a customer-first approach, reinforcing South Africa's position as a premier CX destination. HGS has more than doubled its headcount to 200 in Cape Town since going live in July last year. The company will also open a new delivery center in April 2025 in Waterloo, Canada, focused on delivering digital and CX services to clients, including the public sector. Earlier in January 2025, the company established a new center in Bengaluru to deliver AI Platform technology services, further expanding our capabilities in the digital space.Powered by Capital Market - Live

Hinduja Global Solutions announced the completion of restructuring of subsidiaries related to HGS CX Technologies Inc (a step down subsidiary of the company) with effect from 15 February 2025. With this five US wholly owned subsidiaries of HGS CX Technologies Inc got merged with HGS CX Technologies Inc and cease to exist: i. Hinduja Global Solutions LLC ii. HGS Digital LLC iii. HGS (USA) LLC iv. HGS Canada Holdings LLC v. Teklink International LLC Powered by Capital Market - Live

Net loss of Hinduja Global Solutions reported to Rs 2.64 crore in the quarter ended December 2024 as against net profit of Rs 10.13 crore during the previous quarter ended December 2023. Sales declined 11.60% to Rs 1064.05 crore in the quarter ended December 2024 as against Rs 1203.67 crore during the previous quarter ended December 2023. ParticularsQuarter EndedDec. 2024Dec. 2023% Var. Sales1064.051203.67 -12 OPM %5.979.58 - PBDT178.79158.07 13 PBT41.2616.20 155 NP-2.6410.13 PL Powered by Capital Market - Live

Hinduja Global Solutions will hold a meeting of the Board of Directors of the Company on 14 February 2025.Powered by Capital Market - Live

Hinduja Global Solutions announced the appointment of Anshuman Singh as the Chief Executive Officer for its UK operations. Powered by Capital Market - Live

Anshuman brings over 25 years of international and multi-disciplinary experience across various industries, with a strong track record in driving digital transformation initiatives. Prior to this role, Anshuman was with LTI Mindtree in London, where he held several strategic leadership positions during his two-decade-long tenure, including overseeing its Interactive and Consulting businesses. The company stated that Anshuman will lead growth and innovation initiatives in the UK and Europe, aligning with its vision to become the leading digital transformation partner for clients. He will also serve as a key member of HGS's Global Executive Team and contribute to shaping the company's global corporate strategy. Partha DeSarkar, Group CEO, HGS, said, 'We're excited to welcome Anshuman to the HGS team. His expertise in CX transformation, strong understanding of the UK market, and experience in delivering value-driven solutions align perfectly with our goals. Anshuman will help drive growth, enhance digital capabilities, and strengthen our partnerships in the region.' Anshuman Singh, CEO, HGS UK, said, 'HGS has built a strong reputation as a leader in CX and digital transformation in the UK and I'm thrilled to join HGS at such a pivotal time. The opportunity to build upon the existing foundation and drive further growth in the UK market is truly exciting. I look forward to collaborating with the talented team at HGS to deliver exceptional value to our clients.' HGS provides solutions in digital consumer experience (CX), business process management (BPM) and digital media services. The company reported a consolidated net loss of Rs 50.51 crore in Q2 FY25 as against a net profit of Rs 18.43 crore in Q2 FY24. Revenue from operations slipped 7.85% to Rs 1,087.15 in Q2 FY25 as against Rs 1,179.86 crore posted in the second quarter of FY24. The scrip shed 0.07% to Rs 677.95 on the BSE. Powered by Capital Market - Live

Revenue from operations slipped 7.85% to Rs 1,087.15 in Q2 FY25 as against Rs 1,179.86 crore posted in the second quarter of FY24. The company reported pre tax loss of Rs 40.66 crore in Q2 FY25 as compared with profit before tax of Rs 24.52 crore reported in same period last year. Total expenses stood at Rs 1,248.24 crore in Q2 FY25, down 1.15% year on year. Purchases of stock in trade was Rs 20.62 crore (up 126% YoY), employee benefits expenses stood at Rs 639.75 crore (down 2.24%YoY), finance costs was at Rs 62.36 crore (up 36.51% YoY) during the period under review. On half year basis, the company's net profit zoomed 268.97% to Rs 120.25 crore on 5.80% decline in revenue from operations to Rs 2,179.07 crore in H1 FY25 over H1 FY24. HGS provides solutions in digital consumer experience (CX), business process management (BPM) and digital media services.Powered by Capital Market - Live

Net loss of Hinduja Global Solutions reported to Rs 45.30 crore in the quarter ended September 2024 as against net profit of Rs 17.72 crore during the previous quarter ended September 2023. Sales declined 7.86% to Rs 1087.15 crore in the quarter ended September 2024 as against Rs 1179.86 crore during the previous quarter ended September 2023. ParticularsQuarter EndedSep. 2024Sep. 2023% Var. Sales1087.151179.86 -8 OPM %3.178.26 - PBDT92.49159.37 -42 PBT-40.6624.52 PL NP-45.3017.72 PL Powered by Capital Market - Live

Hinduja Global Solutions will hold a meeting of the Board of Directors of the Company on 14 November 2024Powered by Capital Market - Live

Hinduja Global Solutions today launched a state-of-the-art 'HGS AI Hub' in Manila, Philippinesto boost digital experience for its clients. This hub will serve as an interactive space where clients, partners, and employees can leverage advanced technologies to co-create digital solutions. The HGS AI Hub is a unique facility in the Philippines, offering an immersive experience with digital technologies such as automation, analytics, AI, virtual reality, visual AI, and speech AI, all under one roof. Clients can interact with various technologies in real-time, providing an ideal setting for leveraging design thinking techniques to reimagine customer experience and develop practical solutions. The HGS AI Hub was inaugurated by distinguished dignitaries, including His Excellency Harsh Kumar Jain, Ambassador of India to the Republic of Philippines; Partha DeSarkar, Group CEO - HGS; Pushkar Misra, President and CEO - HGS APAC; Mon Ibrahim, Executive Member National Innovation Council Philippines, and other senior HGS leaders.Powered by Capital Market - Live